Changing your phone number

Your phone number is your login credential. Here's how to update it safely.

Before You Start

You'll need:

Access to your current phone number (for verification)

Access to your new phone number (for new OTP)

Both numbers must be Nigerian (11 digits)

Steps to Change

Open KeepAm

Go to Profile → Settings

Tap "Phone Number"

Verify current number - Enter OTP sent to current number

Enter new number

Verify new number - Enter OTP sent to new number

Confirm change

After the Change

Old number no longer works for login

New number is your only login credential

All data transfers to new number

No need to re-enter anything

Lost Access to Current Number?

If you can't receive OTP on your current number:

Contact support immediately

Provide:

Your full name

Old phone number

New phone number

Any other verification info

We'll verify your identity manually

Allow 24-48 hours for processing

Security Notes

Only you can change your number

We verify identity via OTP

Suspicious change attempts are blocked

You'll get confirmation of successful change

Common Issues

"Number already in use"

Another account has that number

Contact support to resolve

"OTP not received"

Check network connection

Wait 60 seconds, request again

Check if number is correct

Try SMS instead of WhatsApp (coming soon)

"Verification failed"

Check you entered correct code

Request new OTP (code may have expired)

Ensure you have 3 attempts remaining

Changing your phone number