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Nigerian Tax Calculator & Compliance Platform - KeepAm

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    Account & Security

    Changing your phone number

    Update your login phone number

    Changing Your Phone Number

    Your phone number is your login credential. Here's how to update it safely.

    Before You Start

    You'll need:

  1. Access to your current phone number (for verification)
  2. Access to your new phone number (for new OTP)
  3. Both numbers must be Nigerian (11 digits)
  4. Steps to Change

  5. Open KeepAm
  6. Go to Profile → Settings
  7. Tap "Phone Number"
  8. Verify current number - Enter OTP sent to current number
  9. Enter new number
  10. Verify new number - Enter OTP sent to new number
  11. Confirm change
  12. After the Change

  13. Old number no longer works for login
  14. New number is your only login credential
  15. All data transfers to new number
  16. No need to re-enter anything
  17. Lost Access to Current Number?

    If you can't receive OTP on your current number:

  18. Contact support immediately
  19. Provide:
  20. Your full name
  21. Old phone number
  22. New phone number
  23. Any other verification info
  24. We'll verify your identity manually
  25. Allow 24-48 hours for processing
  26. Security Notes

  27. Only you can change your number
  28. We verify identity via OTP
  29. Suspicious change attempts are blocked
  30. You'll get confirmation of successful change
  31. Common Issues

    "Number already in use"

  32. Another account has that number
  33. Contact support to resolve
  34. "OTP not received"

  35. Check network connection
  36. Wait 60 seconds, request again
  37. Check if number is correct
  38. Try SMS instead of WhatsApp (coming soon)
  39. "Verification failed"

  40. Check you entered correct code
  41. Request new OTP (code may have expired)
  42. Ensure you have 3 attempts remaining
  43. Didn't find what you need?

    Our support team is ready to help you.

    Contact Support