Cancellation and refunds

We make cancellation easy. Here's everything you need to know.

How to Cancel

Go to Profile → Subscription

Tap "Cancel Subscription"

Confirm cancellation

Your plan continues until period ends

What Happens When You Cancel

Immediate: Cancellation scheduled

Until period ends: Full access continues

After period ends: Reverts to Free plan

Your Data After Cancellation

All data is preserved

You can still view (not add) entries over Free limit

Resume anytime by resubscribing

Data kept for 12 months of inactivity

Refund Policy

Monthly subscriptions:

No partial refunds

Cancel before renewal to stop future charges

Annual subscriptions:

Refund available within 14 days of purchase

After 14 days: No refund, but access continues

How to Request Refund

If eligible:

Email hello@keepam.ng

Include:

Your phone number

Payment receipt

Reason for refund

Allow 5-7 business days

Pausing Instead of Canceling

Taking a break? You can pause (coming soon):

Keep your data

Skip 1-3 months of billing

Resume where you left off

Reactivating

Changed your mind? Easy:

Go to Profile → Subscription

Tap "Resubscribe"

Choose plan and pay

Full access restored instantly

Questions?

Contact support for help with:

Billing disputes

Refund requests

Account issues

Cancellation and refunds